When can we start using Kiplework?when-can-we-startgetting-startedlaunch date, go live, November 2026, bila boleh mula, register interest, early birdKiplework opens in November 2026. Register your interest now and we will confirm your onboarding slot before launch. Early bird pricing applies to companies that register before we open.
How fast is an instant claim, really?how-fast-is-an-instant-claimclaims-and-instant-payoutinstant claim, same day, how long, payout time, tuntutan segera, berapa lamaTier 1 and Tier 2 claims paid to e-Wallet are credited on approval, as long as the staff member is verified and your prefund balance is sufficient. Tier 3 claims need manager plus HR approval and go by bank transfer.
What happens if our prefund balance runs low?what-happens-if-prefund-runs-lowfunding-and-financeprefund, top up, low balance, payout pending, float, baki rendahHR is alerted. If the balance runs out, new instant payouts pause and show as Payout Pending until you top up. Nothing is lost.
What if staff clock in outside the set location?clock-in-outside-locationleave-and-attendancegeo-fence, out of zone, GPS, QR code, clock in, flagged, luar kawasanThe clock-in still goes through and is flagged to the manager or HR. It is not blocked. You can also use a QR code where GPS is not practical.
What is eKYC and why do I need it?what-is-ekycwalleteKYC, identity verification, MyKad, selfie, pengesahan identitieKYC (electronic Know Your Customer) is a one-time identity check required before your e-Wallet can be switched on. It uses your MyKad or passport and a selfie to confirm you are who you say you are.
Where do I find my payslip?where-is-my-payslippayroll-and-statutorypayslip, salary slip, download PDF, slip gajiOpen the Payslip tab and select the month. Your full breakdown is shown in the app and can be downloaded as a PDF or shared, for example for a loan application.
What is Earned Wage Access?what-is-earned-wage-accessroadmapEWA, earned wage access, early salary, advance, gaji awal, pendahuluanEarned Wage Access lets a staff member draw part of the salary already earned in the current pay cycle, before payday, up to a limit set by the employer. It is on the roadmap and must be switched on by your company.
How do I know my KPIs?how-do-i-know-my-kpisdocuments-and-organisationKPI, targets, performance, goals, sasaranYour manager or HR sets your KPIs on a form configured for your role or department. They are visible in the Performance section of the app.
Do we have to use the wallet to use Kiplework?do-we-have-to-use-the-walletgetting-startedwallet optional, e-wallet, switch off, modules, tanpa walletNo. The wallet is a module. You can run payroll, leave, claims and attendance without it and switch it on later from Settings.
What documents do I need for eKYC?ekyc-documentswalletMyKad, passport, PR, foreign worker, liveness, dokumen eKYCYour MyKad, front and back, if you are a Malaysian citizen or permanent resident, or your passport if you are a foreign national, plus a selfie for the liveness check.
How do I check my leave balance?check-leave-balanceleave-and-attendanceleave balance, annual leave, medical leave, baki cutiOpen the Leave tab. Your balance for each leave type is shown in real time, so there is no need to ask HR.
What types of claims can I submit?claim-typesclaims-and-instant-payoutclaim types, medical, travel, petrol, mileage, jenis tuntutanThat depends on what your company has set up. Common types include medical, travel, mileage and petrol claims.
What do the deductions on my payslip mean?payslip-deductions-explainedpayroll-and-statutoryEPF, SOCSO, EIS, PCB, deductions, potongan gaji, KWSP, PERKESOEPF is your retirement fund contribution, SOCSO covers workplace injury and invalidity, EIS is employment insurance, and PCB is your monthly income tax deduction. Each is shown with your portion and your employer's portion.
Can I get a Visa card linked to my wallet?visa-card-linked-to-walletroadmapVisa card, physical card, debit card, kad VisaA Visa card linked to the wallet balance is on the roadmap. When available, it must be switched on by your company, and the design can be standard or your company's own branding.
Can I see my rating after a performance review?performance-review-ratingdocuments-and-organisationperformance review, rating, appraisal, outcome, penilaianPerformance reviews with ratings and outcomes are on the roadmap. At launch, Kiplework tracks KPIs per staff member, with history visible to managers and HR.
How does the prefund account work?how-prefund-worksfunding-and-financeprefund, float, funding source, real time debit, akaun prabayarThe prefund account is the funding source for instant claim payouts. Your company tops it up in advance and payouts are debited from it in real time.
Can we move to Kiplework in the middle of the year?can-we-move-mid-yeargetting-startedmid-year, migration, switch, year to date, YTD, import, pindah pertengahan tahunYes. Staff are bulk imported with an Excel template. Importing earlier payroll months so year-to-date figures carry over is on the roadmap, so ask us about timing if you plan to switch mid-year.
Why was my eKYC rejected?ekyc-rejectedwalleteKYC rejected, blurry, glare, selfie mismatch, resubmit, ditolakCommon reasons are blurry or dark document photos, glare on the MyKad, or a selfie that does not match the ID, for example wearing glasses, a mask or a hat. Check the reason shown in the app and resubmit.
How do I apply for leave?apply-for-leaveleave-and-attendanceapply leave, submit leave, working days, public holiday, mohon cutiGo to Leave, tap Apply Leave, choose the type, dates and reason, attach a document if required, and submit. The system counts working days automatically, excluding weekends and public holidays.
What is the difference between Tier 1, Tier 2 and Tier 3 claims?claim-tiersclaims-and-instant-payouttiers, approval levels, threshold, auto approve, manager approval, HR approvalTier 1 claims, the small ones, approve automatically. Tier 2 needs one manager approval. Tier 3 needs manager plus HR approval and is paid by bank transfer. Your company sets the ringgit thresholds.
Why does my payslip say Off-Cycle?off-cycle-payslippayroll-and-statutoryoff-cycle, bonus payslip, ad hoc, separate payslipIt came from a payroll run outside the normal monthly cycle, for example a mid-month bonus. It is separate from your regular monthly payslip.
How do I get my Form EA?how-do-i-get-my-form-eadocuments-and-organisationEA form, Borang EA, tax form, LHDN, income statementAutomatic Form EA generation in the app is on the roadmap. Employers must issue Form EA to staff by 28 February each year, so until the feature ships your HR will provide it the usual way.
How do I top up the prefund balance?top-up-prefundfunding-and-financetop up, payment gateway, bank transfer, tambah nilaiEither through the payment gateway in the HR Portal, or by bank transfer with an email confirmation to Finance, who verify it and adjust the balance.
Can Kiplework handle a group with several subsidiaries?group-and-subsidiariesroadmapgroup, subsidiary, holding company, multi entity, multiple companiesA Group tier above Company, where each subsidiary keeps its own statutory registrations and the group sees combined data, is on the roadmap. At launch each company is set up separately.
How do I get access to the Kiplework app?how-do-i-get-access-to-the-appgetting-startedlogin, account, download, temporary password, first time, cara masukYour HR Admin creates your account and sends your login details, an email and a temporary password, by email or SMS. Download the app and log in with those details.
Can I use the app without completing eKYC?use-app-without-ekycwalletskip eKYC, without verification, leave claims payslipYes. Leave, Claims and Payslip all work without eKYC. Only the Wallet requires it.
Can I cancel a leave application?cancel-leaveleave-and-attendancecancel leave, withdraw, pending, approved, batal cutiYes, while it is still Pending: go to Leave, My Applications, select it and tap Cancel Application. Once it is Approved, your manager or HR needs to cancel it for you.
Can I choose how a claim is paid to me?choose-claim-payout-methodclaims-and-instant-payoutpayout method, e-wallet or bank, bank account, cara bayaranYes. When you submit, choose e-Wallet, which pays on approval and needs eKYC, or Bank Account, which Finance processes on its standard schedule.
Does my payslip show year-to-date figures?payslip-year-to-datepayroll-and-statutoryYTD, year to date, cumulative, annual totalA year-to-date section on the payslip, showing cumulative earnings and deductions since 1 January, is on the roadmap.
Where can I find my old documents?old-documentsdocuments-and-organisationdocument history, old payslips, letters, archive, dokumen lamaEvery document you have received stays in your Documents history in the app, so there is no need to ask HR to resend them.
Why would a claim show a payout discrepancy?claim-payout-discrepancyfunding-and-financediscrepancy, mismatch, reconcile, ledger, amount differsIt usually points to a low prefund balance blocking the transfer, or a mismatch between the approved amount and what was credited. Check the wallet and prefund transaction ledgers to reconcile.
I forgot my password. What do I do?forgot-passwordgetting-startedforgot password, reset, login problem, lupa kata laluanOn the login screen tap Forgot Password, enter your registered email and follow the reset link. If it does not arrive within a few minutes, check your spam folder or contact your HR Admin.
How do I attach a medical certificate to my leave?attach-medical-certificateleave-and-attendanceMC, medical certificate, sick leave, attach, camera, sijil cuti sakitAttach it straight from your phone camera or gallery inside the leave application form.
Why does my claim say Payout Pending?claim-payout-pendingclaims-and-instant-payoutpayout pending, waiting, not paid, prefund lowIt usually means your company's prefund balance is temporarily low. HR is notified automatically and the payout goes through once it is topped up.
What is the Kiplework wallet?what-is-the-walletwalletwallet, e-wallet, kiplepay, digital wallet, dompetIt is a wallet built into the Kiplework app, issued by Kiplepay Sdn Bhd, used to receive claim payouts and make payments. It is separate from the standalone Kiplepay consumer app.
How are EPF, SOCSO, EIS, PCB, SKBBK and HRD Corp levy calculated?statutory-calculationspayroll-and-statutorystatutory calculation, rate table, wage band, KWSP, PERKESO, HRDF, levyEach uses the official Malaysian statutory rate tables. EPF and SOCSO use wage-band lookups below their thresholds, EIS and the HRD Corp levy use percentage formulas, and PCB follows LHDN's computerised calculation method.
Which statutory documents does the system generate?statutory-documents-generateddocuments-and-organisationBorang A, SOCSO form, EIS form, e-PCB, statutory forms, templatesAt launch: EPF Borang A, SOCSO, EIS and SKBBK forms, and e-PCB for LHDN, generated from payroll data, plus your own templates and letterheads. Form EA, Form E, CP8D, CP21, CP22, CP22A and lifecycle letters are on the roadmap.
Is Kiplework available on iOS and Android?ios-and-androidgetting-startediphone, android, app store, google play, downloadYes. The Kiplework app is built for both Apple iOS and Android. The web portal is mainly used by HR Admins for setup and configuration.
Why can I not apply for annual leave at short notice?leave-short-noticeleave-and-attendanceadvance notice, minimum notice, short notice, policySome leave types have a minimum advance notice set by your company. The app warns you if your chosen dates do not meet it.
My claim was rejected. What do I do?claim-rejectedclaims-and-instant-payoutrejected claim, resubmit, reason, receipt, tuntutan ditolakCheck the rejection reason in the claim detail. Depending on the reason, you may be able to fix the issue, for example a clearer receipt, and resubmit.
How do I activate my wallet?activate-walletwalletactivate wallet, turn on wallet, sign up, aktifkan dompetIt switches on automatically once your eKYC is verified. There is no separate sign-up.
What happens when a statutory rate changes?statutory-rate-changespayroll-and-statutoryrate change, new rates, budget, update tablesRate tables are updated to reflect the current year's official published rates. Statutory calculations do not rely on hard-coded values.
When are Form EA, Form E and CP8D due?form-ea-e-cp8d-deadlinesdocuments-and-organisationdeadline, 28 February, 31 March, LHDN submission, tarikh akhirForm EA must be issued to staff by 28 February each year. Form E and CP8D must be submitted to LHDN by 31 March.
Do I need the web portal as well as the app?do-i-need-the-web-portalgetting-startedweb portal, desktop, browser, app onlyNo. The mobile app covers everything a staff member needs day to day: leave, claims, wallet and payslips. The web portal is for HR Admins.
Does work-from-home use up my annual leave?wfh-and-annual-leaveleave-and-attendanceWFH, work from home, remote, annual leave, carry forward, bekerja dari rumahNo. Work-from-home is set up separately. It does not draw from your annual leave balance, and work-from-home days do not carry forward to the next period.
Is there a limit to how much I can claim?claim-limitclaims-and-instant-payoutclaim cap, annual limit, entitlement, medical cap, had tuntutanSome claim types, medical for example, may have a yearly cap set by your company. You can see your usage against the cap before you submit.
What can I do with my wallet balance?wallet-balance-useswalletspend, DuitNow QR, transfer to bank, send to colleague, P2PPay at any DuitNow QR merchant, transfer to your bank account, or send money to a colleague.
Can I run payroll outside the normal monthly cycle?off-cycle-payrollpayroll-and-statutoryoff-cycle payroll, bonus run, ad hoc payment, correction runYes, with an off-cycle run for bonuses, ad hoc payments or corrections. You can target specific staff, a department or a custom list.
What are CP21, CP22 and CP22A for?cp21-cp22-cp22adocuments-and-organisationCP21, CP22, CP22A, new hire notification, leaving Malaysia, cessationCP21 notifies LHDN when a staff member is leaving Malaysia. CP22 notifies LHDN of a new hire. CP22A notifies LHDN that a staff member has stopped working for you. Generating them in the system is on the roadmap.
Do I get extra leave after a few years of service?extra-leave-after-years-of-serviceleave-and-attendanceservice milestone, extra leave, years of service, loyalty, cuti tambahanIf your company has this switched on, the system detects service milestones, for example three years, and adds the extra days to your balance automatically, with a notification when it happens.
Can mileage claims be calculated automatically?mileage-auto-calculationclaims-and-instant-payoutmileage, per km, distance, petrol, rate, kilometerAutomatic mileage calculation, where you enter origin, destination and distance and the amount is worked out from your company's rate per kilometre, is on the roadmap. Until then, submit mileage as a normal claim amount.
I forgot my wallet PIN or my wallet is locked. What do I do?wallet-pin-resetwalletforgot PIN, locked wallet, OTP, reset PIN, lupa PINGo to Wallet, Forgot PIN, and an OTP is sent to your registered phone number to reset it. After five failed PIN attempts the wallet locks automatically and is unlocked the same way.
Why am I not getting notifications?not-getting-notificationsgetting-startednotifications, push, alerts, turn on, tidak dapat notifikasiCheck Profile, Notifications, and make sure the category you want, such as leave, claims or wallet, is switched on. Each category can be turned on or off individually without affecting the underlying action.
Can I review the payroll run before payslips go out?review-payroll-before-payslipspayroll-and-statutorydraft payroll, review before publish, manual payslip generationReviewing the run in a draft state before publishing payslips to staff is on the roadmap.
Can I customise reports?customise-reportsdocuments-and-organisationcustom columns, report preset, filter, department, export Excel PDFAt launch, reports can be filtered by company, department or team, and the claims report lets you pick your own columns and export to Excel or PDF. Custom-column payroll reports, month-to-month comparison and year-to-date reports are on the roadmap.
Are there limits on wallet transfers?wallet-transfer-limitswallettransfer limit, daily limit, per transaction, had pemindahanYes. Per-transaction and daily limits apply. If you reach a limit, the app shows how much you have remaining for the day.
How do I clock in and out?how-to-clock-inleave-and-attendanceclock in, clock out, attendance, punch in, daftar masuk kerjaOpen the Attendance tab and tap Clock In or Clock Out. The app records your location or scans a QR code, depending on how your site is set up.
Who do I contact for help?who-do-i-contact-for-helpgetting-startedsupport, help, contact, HR, IT helpdesk, bantuanFor HR questions such as leave, claims or payslips, contact your HR department. For technical app issues, contact your company's IT helpdesk. If the app is slow or crashing, first try reopening it, checking your connection and updating to the latest version.
What bank file formats are supported?bank-file-formatspayroll-and-statutorybank file, bulk payment, salary crediting, export, formatThe bank file is generated in the format accepted by major Malaysian banks' bulk payment portals for salary crediting.
How do I set claim approval tiers and caps?set-claim-tiers-and-capsclaims-and-instant-payoutclaims settings, thresholds, RM limits, annual cap, configure tiersGo to Claims, Settings, and set the ringgit thresholds for Tier 1, Tier 2 and Tier 3. In the same place you can set a yearly cap per claim type, for example RM1,000 for medical.
How do I bulk import staff?bulk-import-employeesdocuments-and-organisationbulk import, Excel template, onboarding, upload staff listUse Bulk Import with the downloadable Excel template.
What is QR check-in?qr-check-inleave-and-attendanceQR code, scan, event, site, check inSome sites use a QR code instead of location tracking. Scan the code posted at the site or event to clock in. It is useful where GPS is not practical.
How do I switch a module on or off?switch-module-on-or-offgetting-startedenable module, disable, settings, toggle, hide moduleGo to Settings, Modules, switch on what you need and save. A switched-off module is fully hidden from staff, not just greyed out.
What are staff tiers used for?employee-tiersdocuments-and-organisationtiers, grades, access control, bonus formula, gredTiers and grades control which features a staff member can access and can be used in bonus formulas, for example a bonus percentage by grade. The org chart can also hide individual staff from view without changing their record.
Can I choose a named approver instead of the default manager?named-approverleave-and-attendancenamed approver, specific approver, override hierarchy, org chart routingYes. Approvers for leave and claims can be a specific named person or a list of people, overriding the default routing by org chart.
Can I set up my own leave types and rules?custom-leave-typesleave-and-attendanceleave policy, custom leave types, accrual, carry forward, pro-rata, entitlementYes. Leave types, entitlement, accrual, carry-forward and pro-rata rules are all configurable per company.
How do I set up geo-fencing for a site?set-up-geo-fencingleave-and-attendancegeo-fence, radius, pin location, attendance settings, 500mIn Attendance Settings, pin the site's location and set a valid clock-in radius, for example 500 metres. If clock-ins are being wrongly flagged, check the pin matches the real site address first.
