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Help Centre/Category

Leave and attendance

Applying, approving, balances, clock-in and shifts.

What if staff clock in outside the set location?Ready at launch

The clock-in still goes through and is flagged to the manager or HR. It is not blocked. You can also use a QR code where GPS is not practical.

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How do I check my leave balance?Ready at launch

Open the Leave tab. Your balance for each leave type is shown in real time, so there is no need to ask HR.

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How do I apply for leave?Ready at launch

Go to Leave, tap Apply Leave, choose the type, dates and reason, attach a document if required, and submit. The system counts working days automatically, excluding weekends and public holidays.

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Can I cancel a leave application?Ready at launch

Yes, while it is still Pending: go to Leave, My Applications, select it and tap Cancel Application. Once it is Approved, your manager or HR needs to cancel it for you.

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How do I attach a medical certificate to my leave?Ready at launch

Attach it straight from your phone camera or gallery inside the leave application form.

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Why can I not apply for annual leave at short notice?Ready at launch

Some leave types have a minimum advance notice set by your company. The app warns you if your chosen dates do not meet it.

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Does work-from-home use up my annual leave?Ready at launch

No. Work-from-home is set up separately. It does not draw from your annual leave balance, and work-from-home days do not carry forward to the next period.

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Do I get extra leave after a few years of service?Ready at launch

If your company has this switched on, the system detects service milestones, for example three years, and adds the extra days to your balance automatically, with a notification when it happens.

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How do I clock in and out?Ready at launch

Open the Attendance tab and tap Clock In or Clock Out. The app records your location or scans a QR code, depending on how your site is set up.

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What is QR check-in?Ready at launch

Some sites use a QR code instead of location tracking. Scan the code posted at the site or event to clock in. It is useful where GPS is not practical.

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Can I choose a named approver instead of the default manager?Ready at launch

Yes. Approvers for leave and claims can be a specific named person or a list of people, overriding the default routing by org chart.

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Can I set up my own leave types and rules?Ready at launch

Yes. Leave types, entitlement, accrual, carry-forward and pro-rata rules are all configurable per company.

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How do I set up geo-fencing for a site?Ready at launch

In Attendance Settings, pin the site's location and set a valid clock-in radius, for example 500 metres. If clock-ins are being wrongly flagged, check the pin matches the real site address first.

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