Claims and instant payout

Tier 1 and Tier 2 claims paid to e-Wallet are credited on approval, as long as the staff member is verified and your prefund balance is sufficient. Tier 3 claims need manager plus HR approval and go by bank transfer.

That depends on what your company has set up. Common types include medical, travel, mileage and petrol claims.

Tier 1 claims, the small ones, approve automatically. Tier 2 needs one manager approval. Tier 3 needs manager plus HR approval and is paid by bank transfer. Your company sets the ringgit thresholds.

Yes. When you submit, choose e-Wallet, which pays on approval and needs eKYC, or Bank Account, which Finance processes on its standard schedule.

It usually means your company's prefund balance is temporarily low. HR is notified automatically and the payout goes through once it is topped up.

Check the rejection reason in the claim detail. Depending on the reason, you may be able to fix the issue, for example a clearer receipt, and resubmit.

Some claim types, medical for example, may have a yearly cap set by your company. You can see your usage against the cap before you submit.

Automatic mileage calculation, where you enter origin, destination and distance and the amount is worked out from your company's rate per kilometre, is on the roadmap. Until then, submit mileage as a normal claim amount.

Go to Claims, Settings, and set the ringgit thresholds for Tier 1, Tier 2 and Tier 3. In the same place you can set a yearly cap per claim type, for example RM1,000 for medical.