Wallet
The Kiplepay e-Wallet, identity checks, spending and transfers.
What is eKYC and why do I need it?Ready at launch
eKYC (electronic Know Your Customer) is a one-time identity check required before your e-Wallet can be switched on. It uses your MyKad or passport and a selfie to confirm you are who you say you are.
What documents do I need for eKYC?Ready at launch
Your MyKad, front and back, if you are a Malaysian citizen or permanent resident, or your passport if you are a foreign national, plus a selfie for the liveness check.
Why was my eKYC rejected?Ready at launch
Common reasons are blurry or dark document photos, glare on the MyKad, or a selfie that does not match the ID, for example wearing glasses, a mask or a hat. Check the reason shown in the app and resubmit.
Can I use the app without completing eKYC?Ready at launch
Yes. Leave, Claims and Payslip all work without eKYC. Only the Wallet requires it.
What is the Kiplework wallet?Ready at launch
It is a wallet built into the Kiplework app, issued by Kiplepay Sdn Bhd, used to receive claim payouts and make payments. It is separate from the standalone Kiplepay consumer app.
How do I activate my wallet?Ready at launch
It switches on automatically once your eKYC is verified. There is no separate sign-up.
What can I do with my wallet balance?Ready at launch
Pay at any DuitNow QR merchant, transfer to your bank account, or send money to a colleague.
I forgot my wallet PIN or my wallet is locked. What do I do?Ready at launch
Go to Wallet, Forgot PIN, and an OTP is sent to your registered phone number to reset it. After five failed PIN attempts the wallet locks automatically and is unlocked the same way.
Are there limits on wallet transfers?Ready at launch
Yes. Per-transaction and daily limits apply. If you reach a limit, the app shows how much you have remaining for the day.