Funding and finance
Prefund, funding models, reconciliation and reporting.
What happens if our prefund balance runs low?Ready at launch
HR is alerted. If the balance runs out, new instant payouts pause and show as Payout Pending until you top up. Nothing is lost.
How does the prefund account work?Ready at launch
The prefund account is the funding source for instant claim payouts. Your company tops it up in advance and payouts are debited from it in real time.
How do I top up the prefund balance?Ready at launch
Either through the payment gateway in the HR Portal, or by bank transfer with an email confirmation to Finance, who verify it and adjust the balance.
Why would a claim show a payout discrepancy?Ready at launch
It usually points to a low prefund balance blocking the transfer, or a mismatch between the approved amount and what was credited. Check the wallet and prefund transaction ledgers to reconcile.